Terms & conditions

Call 0117 9509 999 to book

Please note all of our calls are recorded for training and monitoring purposes.

All fares will be confirmed during the telephone booking process and customers will be sent an SMS message to confirm bookings.

An SMS message will be sent when your vehicle arrives at your pick up point, dependant on mobile networks.

Waiting time will be charged as follows;

The first 10 minutes from the arrival of the taxi is free, thereafter waiting time will be charged at 40p per minute.

The first hour waiting at any airport is included in the fare. After the first hour we reserve the discretionary right to charge waiting time at 50p per minute plus parking. We would ask where possible if you could contact our office if you are aware of any delay. Please note all parking charges incurred on collections from any major UK airport are charged at cost, in addition to the fare. Please visit the relevant airport’s website for full details on parking costs.

Additional passenger pick ups or drop offs will be charged at £5.00 per event unless they are part of the original booking.

Prestige Cars Bristol will communicate with customers to advise of any delays in service that may occur as soon as possible via text or a phone call.

We will only commit to realistic arrival times based on traffic conditions and position of the fleet at the time of booking.

There is a minimum fare of £6.00 for the first mile.

All fares over £40.00 must be paid in advance by credit or debit card.

The 8 seater vehicle will be charged at standard fare X 1.75. The minimum fare for this vehicle is £10.00. Additional pick ups and drop offs not included in the original booking are charged at £10.00 per event. Waiting time is charged at £30.00 per hour, based on £7.50 per 15 minute or part thereof.

All bookings taken by Prestige Airport Cars Bristol Ltd are on behalf of subcontracted drivers and have agreed to complete your said journey. No responsibility can be taken by Prestige Airport Cars Bristol Ltd for any failure whatsoever by the driver to complete your journey.

A cancellation fee will be applied for all pre paid and account journeys canceled at less than 24 hours notice. This will be 50% of the fare or £25.00 whichever is the smaller amount.

We act as agents for all drivers and such we cannot be held for responsible for failure of service once the driver has taken possession of your booking.

Prestige Airport Cars Bristol reserve the right to provide a substitute vehicle from any one of our sister companies.

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